Channels
Guides, issues, and questions about channel monitoring.
Why aren’t inactive channels receiving alerts before being automatically archived?
If you’re seeing channels that Chronicle archives without prior warning, there are likely a few reasons as to why:
- Inactive channel notifications have been configured to alert admins when there’s an inactive channel but not to send a message to the inactive channels themselves.
Channel notifications are configurable in the “Channels” page of Chronicle’s dashboard, under “Automatic Archiver Advanced Options” with the “ Where to send notifications”. Ensure this is configured to send to the “inactive channel” if you want to receive alerts in the inactive channel before Chronicle archives it after a configurable amount of time.
- An admin chose to explicitly archive the channel through the Chronicle’s online dashboard or by archiving channels sent in an Inactive Channel Report.
If none of these reasons match why you’re seeing a channel archived, contact us, and we’ll help you understand why channels are being archived without alerts.