Billing
Guides, issues, and questions about billing.
How is the number of Slack users used for billing calculated?
The number of Slack users used for billing isn’t directly tied to the total number of users in your Slack workspace and also differs from how Slack calculates billing users. Chronicle counts a user of your workspace towards your billing plan if the following are true:
- The user is not a single-channel guest
- The user has not been deactivated or deleted
You can use Slack’s built-in tools to understand how many users would count towards Chronicle’s billing user count. You may also sign up for a free trial of a Chronicle subscription and view the number of users you are billed for under “Subscription Info” in “Billing”. If you have further questions about how we count users towards billing, please contact us.